Terms and conditions

Become A Vet is a trading name of RGEM Corporation Ltd, a company registered in England and Wales. We provide guidance and tutoring to help students apply to UK veterinary schools, led by Dr Rebecca Massie, a qualified veterinary surgeon, and delivered by her team of qualified vets. You can contact us at info@becomeavet.co.uk or +44 (0)203 488 5468.

We offer one to one guidance across the veterinary application, including choosing schools, work experience, the personal statement, written assessment stages and interviews, sold as programme tiers and as individual services. The detail of what each tier includes is set out on the relevant page and confirmed with you before you start.

Our guidance is advisory. We help you present the strongest possible application, but admissions decisions are made solely by the universities, and we cannot and do not guarantee an offer. What we do guarantee, on the Premier tier, is our continued support, as described in the Offer Support Guarantee below.

Initial consultations are free and carry no obligation. Booking a call does not create a paid contract. A paid agreement begins only when you purchase a programme or service and we confirm it.

Prices are shown on the site in pounds sterling and may change from time to time, though the price you are quoted at the point of purchase is the price that applies to that purchase. Card payments are processed securely by Stripe. Where we agree payment by bank transfer, details and a reference are provided on the payment page. Services begin once payment, or an agreed first instalment, has been received.

You must be 18 or over to buy. If you are buying for a student under 18, you are the customer under these terms and you are responsible for payment.

Some programmes can be paid in monthly instalments. The total price, the amount of each payment and the dates they are taken are shown at checkout before you pay. The first payment is taken at checkout and the rest are collected automatically from the same card on the same date each month, or on the last day of a shorter month. No more than the stated number of payments will be taken, and the plan ends by itself after the last one. We do not charge interest or any fee for paying this way.

Paying by instalments is a way of spreading the cost of one purchase. It is not a rolling subscription. Your programme is set up and your members resources are unlocked from the first payment, so the full price is payable once the programme has begun. Stopping a payment or cancelling your card does not cancel the purchase or reduce what you owe. Your right to cancel within 14 days is not affected.

Please keep a valid card in place until the final payment. If a payment fails, our payment provider may retry it on later dates and we will email you a secure link to pay. If a payment is missed, we may pause sessions and members area access until it is paid. If a payment is still unpaid 14 days after its due date, we will write to you, and the whole remaining balance of the price becomes due. If it is not paid, we may end the programme and recover what is owed for the programme as a debt, including through the courts, together with any costs the court allows.

If you are having difficulty paying, please contact us as early as possible at info@becomeavet.co.uk. If you tell us before a payment is due, we will do what we can to agree a way forward first.

If you are a consumer buying at a distance, you normally have 14 days from the date of purchase to cancel and receive a refund, under the Consumer Contracts Regulations 2013. If you ask us to begin the service within that period and we do, you may be charged for the work already carried out, and you lose the right to cancel once the service is fully performed. To cancel, email us at info@becomeavet.co.uk.

After the cancellation period, fees for sessions already delivered are non-refundable, and choosing to stop a programme does not cancel instalments still to be paid. We will always deal with you fairly and reasonably if your circumstances change.

Our support does not stop at the end of the cycle. If you complete the Premier programme and are not offered a place this time, we will keep guiding you through your next application cycle at no further cost — so you always have qualified vets in your corner.

Only remaining hours from your package carry over. Additional tutoring can be purchased on top if you need more.

This guarantee applies to the Premier tier only. It requires that you complete the programme as agreed, including attending sessions, acting on guidance and submitting your application on time. The full terms, covering completion of the programme and support through one further cycle, are explained plainly at consultation and confirmed in writing before you begin.

To get the most from our support, and for the guarantee to apply, you agree to engage with the programme, attend agreed sessions, provide accurate information, meet deadlines, and submit your own genuine work. We help you produce the strongest application in your own words; we do not write applications for you, and submitting work dishonestly may breach university and UCAS rules.

How to cancel or move a tutoring session, and what happens if one is missed, is set out in our lesson cancellation policy.

All content on this site and within our programmes, including guides, frameworks and resources, belongs to RGEM Corporation Ltd or its licensors and is provided for your personal use as a client. You may not copy, share or resell it without our written permission.

We provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss, or for outcomes outside our control such as admissions decisions or exam results. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited under law. Your statutory rights as a consumer are not affected.

We handle your personal data in line with our privacy policy, which forms part of these terms.

We may update these terms from time to time, with the effective date shown above. The terms that apply to your purchase are those in force when you buy. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Any questions about these terms? Email info@becomeavet.co.uk or call +44 (0)203 488 5468.