Legal
Lesson cancellation policy
Everything you need to know about cancelling or moving a tutoring session, in plain English.
Last updated 13 November 2026.
We know plans change, and that is completely fine. Our vets set time aside especially for each of your sessions, so we just ask for a little notice when one cannot go ahead. That way we can make the most of everyone's time, including yours. This policy applies from your very first session.
Any questions? We are always happy to help. Message us on WhatsApp or email info@becomeavet.co.uk.
Cancelling or moving a session
If you need to cancel or move a session, just let your tutor know as early as you can, and at least 24 hours before it is due to start. A quick message on your WhatsApp group is perfect, or you can email us if you cannot reach them.
With more than 24 hours' notice, there is no charge at all. No hours come off your package, and we will happily find a new time with you.
Cancelling with less than 24 hours' notice
With less than 24 hours' notice, it is usually too late for your tutor to use that time for anyone else, so the session counts as delivered and its full length comes off your tutoring hours. Once a session has started, it can no longer be cancelled.
Missed sessions and running late
- If you have not joined, your tutor will wait for 15 minutes and try to reach you on WhatsApp and by phone, in case something has gone wrong.
- If we still cannot reach you after 15 minutes, your tutor may close the session, and its full length comes off your tutoring hours.
- Running late? Let your tutor know and join as soon as you can. Please note that your session will still end at the same time as planned, so any time missed cannot be added on at the end. It is worth being ready a few minutes early.
If we need to cancel
Very occasionally, your tutor may need to cancel or move a session. If that happens, we are sorry for the inconvenience. You will not lose any hours, and we will rearrange it at a time that works for you.
Illness and emergencies
Life does not always go to plan. If you are unwell or something serious comes up at short notice, please tell us as soon as you can. Your tutor can choose to waive the charge in these situations, and we always aim to be fair and understanding.
Free consultations
Your initial consultation is free, so there is never a charge for cancelling it. We would still really appreciate as much notice as possible, so we can offer the slot to another student.
Your other rights
This policy covers individual sessions only. It does not affect your right to cancel a purchase within 14 days, or any of your other rights, which are set out in our terms and conditions.
We review this policy from time to time and may update it. You will always find the date it was last updated at the top of this page.
See also our terms and conditions and privacy policy.